NGO Guidelines for Jaagruti Platform

1. Role and Responsibilities of NGOs

NGOs registered on Jaagruti.tech serve as key contributors and moderators, providing expert sexual health educational content and ensuring the platform remains a safe, respectful space for users seeking information.
NGOs must actively participate in content creation, review, and moderation processes, helping to uphold the platform’s mission of comprehensive sexual awareness and support.
NGOs should collaborate with platform administrators, schools, and community stakeholders to enhance the quality and reach of sexual health education.

All educational materials, blogs, and resources contributed by NGOs must be evidence-based, culturally sensitive, age-appropriate, and aligned with international standards such as those recommended by WHO for comprehensive sexuality education.
Content should cover a broad spectrum of topics including anatomy, reproduction, contraception, sexually transmitted infections (STIs), consent, relationships, gender identity, sexual orientation, body image, communication skills, and digital safety.
NGOs must avoid content that is discriminatory, stigmatizing, or that promotes harmful stereotypes or misinformation.
Sensitive topics (e.g., sexual orientation, gender identity) should be addressed with respect and inclusivity, recognizing diverse cultural and societal contexts while prioritizing the rights and dignity of all users.

NGOs are responsible for reviewing flagged or reported content promptly and thoroughly, ensuring that inappropriate, harmful, or inaccurate materials are removed or corrected in a timely manner.
Moderation decisions must be transparent, consistent, and based on clear criteria outlined by the platform’s policies. NGOs should document actions taken on reported content for accountability.
NGOs should balance the need to protect users from harmful content with respect for freedom of expression, avoiding unnecessary censorship.
NGOs must maintain confidentiality and privacy of users involved in reports or moderation processes.

NGOs must respect user privacy and adhere strictly to data protection principles, handling only minimal demographic data necessary for analytics and service improvement.
No personal identifying information of users should be disclosed or misused during content moderation or reporting processes.
NGOs should support the platform’s commitment to anonymous access to the chatbot and open access to educational resources, ensuring users feel safe seeking information.

NGOs must promote inclusivity and respect for cultural diversity, recognizing the varied backgrounds of users across regions and communities.
They should ensure content and moderation practices empower marginalized and vulnerable groups, including girls, LGBTQ+ youth, and differently-abled individuals.
NGOs should avoid content or actions that could incite discrimination, violence, or social exclusion.

NGOs should engage in continuous learning and capacity building to stay updated on best practices in sexual health education, digital content moderation, and child protection.
They should collaborate with schools, parents, healthcare professionals, and other NGOs to strengthen the impact of sexual health education and support services.
NGOs are encouraged to participate in feedback mechanisms to improve platform functionality, content relevance, and moderation effectiveness.

NGOs must adhere to strict safeguarding protocols to protect minors and vulnerable users from abuse and exploitation.
They should promote awareness about recognizing, preventing, and responding to sexual abuse, including providing resources or referrals for support services.
NGOs must ensure that any content related to child protection is handled with utmost sensitivity and complies with legal and ethical standards.

NGOs must operate with transparency in their contributions and moderation actions, providing clear communication to the platform administrators and users when appropriate.
They should keep records of moderation activities and outcomes to support audits and platform governance reviews.
NGOs must comply with all Jaagruti platform policies, including terms of use, privacy policies, and any updates.

NGOs should actively promote media literacy to help users critically evaluate sexual health information and combat misinformation and myths.
They should provide guidance on safe and responsible use of digital platforms for sexual health education.

NGOs are encouraged to engage with local communities, schools, and families to raise awareness about sexual health education and the resources available on Jaagruti.
They should advocate for comprehensive sexuality education policies and support efforts to integrate sexual health education into formal curricula, reflecting research findings that show positive stakeholder attitudes toward school-based sexual health education.